Claims & Benefits

Why am I receiving this bill? What are these charges for? Did my insurance cover anything? These are all common questions we hear daily in the insurance world. 

It is probably safe to say that we have all received a bill for medical services at one point in time. You take a moment to review the bill and think everything looks okay, so you make the payment. However, do you ever stop and wonder if the billed amount on that statement is correct, whether everything was processed correctly, if all the charges were covered, or whether you should have reviewed your Explanation of Benefits before paying? If you said “yes” to any of these questions (if not all the questions) then know you aren’t alone. Insurance is already a confusing topic to understand. In all honesty, who has time to confirm if the bill you are receiving is correct or not? Michigan Planners does!

Michigan Planners’ claims team is here to support members with their billing and insurance questions. We confirm if the billed services are applied towards your insurance, ensure the claims are processed correctly, and verify if the amount being billed is correct or not. Michigan Planners can also help confirm if specific services are covered, assist with obtaining approval for denied services, work with the insurance and provider to make sure prior authorizations have been submitted and approved, assist with processing disability paperwork, and much more. It's our goal to make sure members don’t have to deal with these headaches or take on the stress or burden of trying to find this information on their own.

Our Michigan Planners’ claims team is always happy to help. We treat every case as if it were our own and we truly look out for our members to make sure they are receiving correct information and obtaining the best results. While some cases may take a few hours and others take several months, we continue to partner with our members through the entire process. As cliché as it sounds, our team gets so much joy in helping members, and it brightens our day when we can make a difference for the member, no matter how big or small the claim issue may be. Our friendly team will take as much time as needed to make sure all your issues/questions are addressed, but will also break down the issues and provide a detailed explanation so each member understands the outcome and feels more informed about their situation/questions.